Frequently Asked Questions (FAQ)

1.What kind of products does Fungi Freak sell?

At Fungi Freak, we offer a wide variety of products with minimalist designs inspired by anime, manga, series, and movies. We have t-shirts, hoodies, mugs, bottles, bags, and accessories. Each design is unique, created so true fans can recognize the essence of their favorite characters.

2.Is it safe to shop at Fungi Freak?

Absolutely! Your security and privacy are very important to us.
At Fungi Freak, we use SSL encryption across our entire website, ensuring that all your personal and payment information is protected and securely encrypted.
We only work with trusted and secure payment platforms like Shopify Payments, PayPal, and Apple Pay, so you can choose the method you trust most.
We never store your card details on our servers.

In addition, we comply with all European privacy regulations (GDPR), and you can check our Privacy Policy to see exactly how we protect your information.

Got questions? Feel free to write to us at info@fungi-freak.com or through the store chat — we’ll be happy to help.

Shop with confidence — your experience at Fungi Freak is 100% secure.

3.Where are the products made?

All our products are made on demand by a reliable supplier with production centers around the world. This means we don't mass-produce; we only make what you order, contributing to a more sustainable approach.

4. How long will it take to receive my order?

Shipping time depends on your location. Here are the estimated times:

  • Europe: 5 to 10 business days.
  • United States and Canada: 7 to 14 business days.
  • Rest of the world: 10 to 20 business days.
    Keep in mind that we also need time to produce your order, which usually takes between 2 to 7 business days.

5. How can I track my order?

Once your order has been shipped, you'll receive an email with your tracking number. You can use that number to track your package in real-time and know exactly when it will arrive at your door.

6. What if my order arrives damaged or defective?

If for any reason your order arrives in poor condition or with a manufacturing defect, contact us within 7 days of delivery with photos and a brief description of the issue. We will make sure to send you a replacement or process a refund!

7. Can I return or exchange a product?

All our products are made to order, which means we don’t keep stock or operate a physical warehouse.
Because of this, we can’t accept returns or exchanges due to size or personal preference.

Ordered the wrong size?
No worries — we’ll offer you a 15% discount on a new order in the correct size. Just send us an email and we’ll take care of you!

Of course, if your item arrives damaged or with a defect, we’ll gladly send a replacement or issue a full refund.
Your satisfaction is important to us — feel free to reach out if you have any questions!

8. How do I know which size is right for me?

Each of our products has a specific size guide that you can consult on the item page. If you're unsure which size to choose, feel free to write to us! We’ll be happy to help you find the perfect size.

9. Do you offer international shipping?

Yes! We offer Fast & secure shipping worldwide. In addition, we offer FREE worldwide shipping on all orders over $50.
For orders under $50, shipping costs are calculated at checkout — no hidden fees.

Please note:
Orders outside the EU may be subject to local taxes or customs duties upon delivery.
The final price will depend on your exact location and the items you order.

If you have any questions about shipping to your country, feel free to contact us!

10. Can I customize a design?

At this time, we do not offer design customization. All our products are designed by us and have a unique, minimalist style. However, if you have a cool idea for future designs, let us know! We love hearing from the community.

11. How can I contact Fungi Freak?

If you have any questions, suggestions, or just want to share your love for anime, we’re here for you! You can contact us through:

📧 Email: info@fungi-freak.com
Or on our social media:

12. What payment methods do you accept?

We offer secure payment options for your convenience, including:
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Venmo, Apple Pay, Google Pay, and Shop Pay.

Depending on your location, you may also see additional local payment methods at checkout — so you can choose the option that works best for you

13. Are there any special offers or discounts?

From time to time, we launch promotions or special discounts. Don’t forget to subscribe to our newsletter and follow us on social media to stay up to date with the freakiest deals! 🤑